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Title: Why do managers engage in trustworthy behavior? A multilevel cross-cultural study in 18 countries
Authors: B. Sebastian Reiche
Pablo Cardona
Yih Teen Lee
Miguel Ángel Canela
Esther Akinnukawe
Jon P. Briscoe
César Bullara
Maria Victoria Caparas
Dan V. Caprar
Dallied Charlemagne
Tor Grenness
Wei He
Konrad Jamro
Astrid Kainzbauer
Kathrin Koester
Alma Lazo
Alejandro Moreno
Michael J. Morley
Vivian Myloni
Sadia Nadeem
Marisa Aguirre Nieto
Alexey Svishchev
Scott N. Taylor
Helen Wilkinson
IESE Business School
China Europe International Business School
First City Monument Bank
Northern Illinois University
ISE-Instituto Superior da Empresa
University of Asia and the Pacific
University of New South Wales (UNSW) Australia
Afrique Business School
Handelshoyskolen BI
Chinese University of Hong Kong
University of California, Irvine
Mahidol University
Heilbronn University
Universidad de La Sabana
University of Limerick
Athens University of Economics and Business
National University of Computer and Emerging Sciences Islamabad
Universidad de Piura
Moscow State Institute of International Relations (MGIMO)
University of New Mexico
Universidad Francisco de Vitoria
Keywords: Business, Management and Accounting;Psychology
Issue Date: 1-Mar-2014
Citation: Personnel Psychology. Vol.67, No.1 (2014), 61-98
Abstract: Drawing on theories of generalized exchange and the norm of indirect reciprocity, we conceptualize subordinates' organizational citizenship behavior directed toward the organization (OCBO) and directed toward peers (OCBI) as antecedents of managerial trustworthy behavior and examine how managers' affective trust in subordinates mediates this relationship. We also investigate the extent to which this mediation is moderated by the level of collectivism in a society. Data were collected from 741 managers and 2,111 subordinates in 18 countries representing all major cultural regions of the world. We find support for our hypothesized moderated mediation in that managers' affective trust in subordinates mediates the relationships between both subordinates' OCBO and managerial trustworthy behavior, and subordinates' OCBI and managerial trustworthy behavior across the different countries studied. Further, managers' affective trust in subordinates only mediates the relationships between both types of citizenship behavior and managerial trustworthy behavior when collectivism is low to medium but not when it is high. Implications for research on cross-cultural psychology, trust, and organizational citizenship behavior are discussed. © 2013 Wiley Periodicals, Inc.
ISSN: 17446570
Appears in Collections:Scopus 2011-2015

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