Theeraporn RubcumintaraWissuta DitthakarnnonRatri ThepkasetkulJindarat Varachanonth2024-01-182024-01-18199920241999Thesis (M.Sc. (Technology of Information System Management))--Mahidol University, 19999746619381https://repository.li.mahidol.ac.th/handle/20.500.14594/93175Technology of Information System Management (Mahidol University 1999)The research is conducted in order to solve the current problems of Mahidol University's National Laboratory Animal Centre (NLAC-MU) Customer Service Division's service systems by analyzing the current systems and designing and developing an improved system to meet users' requirements. The research includes the information network and the linkage between the Animal Production Division and the Customer Service Division, as well as the hardware specifications for the NLAC-MU's information system. In conducting the research, the researcher deals with data collection, the analysis of problems of the existing system, and the feasibility study. The system analysis is presented in a data flow diagram and the system processes are presented in a flow chart. In designing the system, the researcher uses the Graphic User Interface (GUI) for user interface design, and the MS Access 97 relational database with 3 NF normalization for database design. Also, MS Visual Basic 5 is used in developing the application software. The specifications recommended for hardware and network operation system are presented. The findings are illustrated in two parts. The first part involves the service applications and the second part is hardware specifications suitable for further development in the future. The information network and linkage between the Animal Production Division and the Customer Service Division enables the Customer Service Division to automatically confirm customers' orders, to produce service reports, and to make search inquiries. Also, the Animal Production Division's executives can automatically check the orders for the production plan. For further study, the researcher suggests that the data link among the Animal Production Division, the Customer Service Division and the Research and Development Division should be made in developing and improving the applications. It is recommended that NLAC-MU develop a web page to show customers the alternatives available when ordering products.xi, 134 leaves : ill.application/pdfengผลงานนี้เป็นลิขสิทธิ์ของมหาวิทยาลัยมหิดล ขอสงวนไว้สำหรับเพื่อการศึกษาเท่านั้น ต้องอ้างอิงแหล่งที่มา ห้ามดัดแปลงเนื้อหา และห้ามนำไปใช้เพื่อการค้าCustomer services -- ThailandInformation resources managementMaster ThesisMahidol University