Butdee P.Mayakul T.Mahidol University2024-09-052024-09-052024-01-015th Technology Innovation Management and Engineering Science International Conference, TIMES-iCON 2024 - Proceedings (2024)https://repository.li.mahidol.ac.th/handle/20.500.14594/100956—This research studies the critical role of virtual health in addressing contemporary healthcare needs, especially amid the COVID-19 pandemic, and the ongoing efforts to enhance healthcare access and delivery. Utilizing the Enterprise Architecture Framework, the study evaluates telemedicine and virtual health services, highlighting their effectiveness. Expert consensus reveals very high satisfaction across key metrics, including overall acceptability, competitiveness enhancement, effectiveness for one-stop services and telemedicine, universal compatibility, accessibility, and compliance with standards and policies. The findings underscore the numerous benefits of virtual care, such as reducing physical barriers, minimizing restrictions related to time, travel, and costs, and enhancing competitiveness within the medical industry. Implementing the recommended strategies can further improve accessibility, efficiency, and quality of care. Moreover, the integration of advanced technologies like artificial intelligence, remote monitoring, and robust data platforms has significantly boosted personalized medicine, patient-centered care, health literacy, and education, ensuring the population is well-prepared for the digital health era. This research confirms that virtual health services are not only a viable solution for current healthcare challenges but also a transformative approach for the future of healthcare delivery.EnergyBusiness, Management and AccountingComputer ScienceMedicineDecision SciencesConference PaperSCOPUS10.1109/TIMES-ICON61890.2024.106307632-s2.0-85202599004