Survey of user satisfaction on the OASIS (online access to the student information services) system.
1
Issued Date
2007
Resource Type
Language
eng
Rights
Mahidol University
Suggested Citation
Udomrat Tivasub, Songpole Sangthong, Nattida Boonlert (2007). Survey of user satisfaction on the OASIS (online access to the student information services) system.. Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/35027
Title
Survey of user satisfaction on the OASIS (online access to the student information services) system.
Other Contributor(s)
Abstract
Objective: The purpose of the study is to examine users’ satisfaction on the
OASIS (Online Access to Student Information Services) System. The outcomes
of the study will be used as a guideline of the development plan to enhance the
efficiency of the system. The study was conducted as a survey research focusing
on 3 main system users including MUIC students, instructors, and supporting
staff.
Methods: The study aimed to examine satisfaction of the system users in the
different period of times including before using the system, while using the
system, and after using the system. Questionnaires were used for data
collection on 5 rating scale basis with comments. Data were analyzed by SPSS
program on percentage, means, and standard deviation. The questionnaires
collected from the system users consist of 745 questionnaires completed by
students, 70 questionnaires completed by instructors, and 29 questionnaires
completed by supporting staff.
Results: The result of the study revealed that the level of satisfaction of
students, instructors, and supporting staff were on the average. Before using the
system, satisfaction level of instructor was the highest comparing to the other
group. While using the system, satisfaction level of the supporting staff was the
highest comparing to the other group. After using the system, satisfaction level
of the student was the highest comparing to the other group. According to the
findings of the study, the speed to access to the system should be improved. The
system should be able to serve many users at the same time. Moreover, the
efficiency of the server should be improved.
Description
Research Seminar on Research for MUIC Development, Mahidol University International College, Thailand. January 19, 2007