Browsing by Author "Nonthaporn Raksintham"

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    Job stress, coping strategies and quality of working life of personnel in a general hospital
    (Mahidol University. Mahidol University Library and Knowledge Center, 2024) Nonthaporn Raksintham; Gobhathai Sittironnarit; Kamonnet Wannasewok
    The objective of this study was to study the correlation between job stress, coping strategies and quality of working life, and to predict the effect of job stress and coping strategies on the quality of working life. Job stress, coping strategies and quality of working life were also compared with personal factors. The research was based on a four-part questionnaire, including questions about their personal information, job stress, coping strategies and quality of working life, administered to a sample of 668 hospital employees. Data was analyzed using one way analysis of variance, Pearson product moment correlation coefficient and multiple regression, and is reported as frequency, percentage, mean and standard deviation. Six hundred (90%) of participants responded. Most participants appeared to have normal mental health (50.2%). The most common coping strategy was problem focused, followed by emotional focused coping. The quality of working life was rated as medium. Job stress, both of problem focused and emotional focused coping groups, correlated statistically significantly (Sig. < 0.01), with quality of working life. Less useful coping is correlated to job stress but is not correlated to quality of working life. Job stress, as well as all three coping strategies tested, have a statistically significantly (Sig. < 0.05) influence on the quality of working life. Men are more stressed than women. Women also tend to use emotional focused coping more often. Twenty-one to thirty year olds have more stress and use emotional focused coping more than 51-60 year olds. Those with a pre-undergrad degree have more stress than those with a bachelor's degree, and bachelor's degree recipients use problem focused coping. Those with a duration of employment between 0-5 years have more stress than those with over 20 years, and they use more emotional focused coping than those who have works between 6-10 years. From these results, it can be seen that personnel that have a sense of achievement, responsibility and job security are more easily satisfied with a job that allows them to feel good about themselves. When they get jobs, they accept responsibility well and work to their full capacity, feeling a sense of pride and achievement, especially when a job gives them security and increases their confidence. So if both personal and environment factors are good, it can lead to a happy work life. If people know how to cope with stress accurately and appropriately, it will prepare them to deal with many kinds of problems, and allow them to enjoy their work and their life.