An empirical-based construction of the multi-purpose process reference model for hospital supply chain

Abstract

© Springer-Verlag Berlin Heidelberg 2015. Nowadays, a lack of continuity and a lack of information sharing, often known as “fragmented system” have been found in Thai hospital supply chain. This issue is a critical problem in healthcare domain. To solve this situation, the fragmented pieces of business processes can be assembled by business process reengineering (BPR). A tool for understanding systems and determining whether changes are effective is needed as one foundation. Likewise, a standard view of collaboration among individuals and functions are required. Therefore, this study aims to construct the multi-purpose of hospital supply chain process reference model (H-PROM) in order to achieve BPR in healthcare. In order to develop the model, the empirical-based construction method is proposed. At the first two stage of the methodology, some results are presented in this paper. The hospital supply chain process reference framework is constructed based on the empirical foundation that acquired from hospital case studies.