Publication: Linkage between continual improvement and knowledge-based view theory
Issued Date
2010-12-31
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2-s2.0-78650587297
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Mahidol University
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SCOPUS
Bibliographic Citation
Proceedings - 2010 IEEE 17th International Conference on Industrial Engineering and Engineering Management, IE and EM2010. (2010), 1689-1694
Suggested Citation
P. Punnakitikashem, N. Somsuk, M. W. Mclean, T. Laosirihongthong Linkage between continual improvement and knowledge-based view theory. Proceedings - 2010 IEEE 17th International Conference on Industrial Engineering and Engineering Management, IE and EM2010. (2010), 1689-1694. doi:10.1109/ICIEEM.2010.5646081 Retrieved from: https://repository.li.mahidol.ac.th/handle/20.500.14594/29060
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Title
Linkage between continual improvement and knowledge-based view theory
Abstract
This paper reviews the literature and exhibits finding from case studies to provide a broad overview of learning and knowledge creation in the context of continual improvement. First, we describe Knowledge-Based View (KBV) theory and its application in the context of Continual Improvement (CI) initiatives such as Quality Control Circles (QCC), Kaizen, Business Process Engineering, and Six Sigma™ from literature. We then propose an integrated view of knowledge creation using Nanoka's theory of knowledge creation to provide insights on how the CI initiatives are supported by this theory, which later lead to improve the operational and organization outcomes. The case studies of three manufacturing companies, which implemented CI program and multi-certified management systems, are then presented to illustrate how KBV can be applied to support CI initiative. This embedding operations learning is a complementary to the organization's knowledge management system facilitating sustainable CI projects. © 2010 IEEE.