Factors influencing the implementation and use of a portal for knowledge management in higher education

Abstract

This study investigates the factors affecting the implementation and use of a portal to assist knowledge management objectives in higher education. The study explored factors influencing knowledge distribution by deriving a conceptual framework consisting of four (4) dimensions: knowledge volume, knowledge quality, knowledge dissemination, and information system management. This study found that there are many factors influencing the selection and structure of information and knowledge. The importance of information quality was also addressed and the study found that while it is imperative for a portal to focus on quality information, accountability for quality assurance of information rests with organizational policy imperatives. The study explored knowledge dissemination techniques available via portals and identified that personalisation of knowledge is a high priority. The characteristic of a portal to integrate many systems into one central repository and provide users with their personal view of many systems was acknowledged as a productive means to distribute information within a higher education institution.