Publication: An ontology-based approach to supporting knowledge management in government agencies: A case study of the Thai excise department
Issued Date
2018-04-01
Resource Type
ISSN
17451361
09168532
09168532
Other identifier(s)
2-s2.0-85044737746
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Mahidol University
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SCOPUS
Bibliographic Citation
IEICE Transactions on Information and Systems. Vol.E101D, No.4 (2018), 884-891
Suggested Citation
Marut Buranarach, Chutiporn Anutariya, Nopachat Kalayanapan, Taneth Ruangrajitpakorn, Vilas Wuwongse, Thepchai Supnithi An ontology-based approach to supporting knowledge management in government agencies: A case study of the Thai excise department. IEICE Transactions on Information and Systems. Vol.E101D, No.4 (2018), 884-891. doi:10.1587/transinf.2016IIP0001 Retrieved from: https://repository.li.mahidol.ac.th/handle/20.500.14594/45643
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Title
An ontology-based approach to supporting knowledge management in government agencies: A case study of the Thai excise department
Abstract
Copyright © 2018 The Institute of Electronics, Information and Communication Engineers. Knowledge management is important for government agencies in improving service delivery to their customers and data interoperation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise Department is elaborated. A modular design approach of the enterprise ontology for the excise tax domain is discussed. Two forms of organizational knowledge: global schema and standard practices were captured in form of ontology and rule-based knowledge. The organizational knowledge was deployed to support two KM systems: excise recommender service and linked open data. Finally, we discuss some lessons learned in adopting the framework in the government agency.