Linking hospital supply chain processes and performance to identify key performance indicator

Abstract

© Springer-Verlag Berlin Heidelberg 2015. Previous studies of hospital supply chain performance measurement normally focus on either the performance of the hospital supply chain to be measured and the framework/methodology for performance measurement, or the performance of certain activities/processes in the chain for improvement. There is limited number of studies that explore the entire hospital supply chain performance concurrently with the processes in the hospital supply chain. This paper attempts to explore the performance of hospital supply chain and link them to the activities of the hospital supply chain in order to see the relationship of performance on the hospital supply chain activities to eventually identify the key performance indicator for the particular process. The result of the study shows that relationship of hospital supply chain performance, the business process and the link between the two can yield the key performance indicator for the considered process.