Publication: A model of ontology driven case-based reasoning for electronic issue management systems
| dc.contributor.author | Thitiphob Pangjitt | en_US |
| dc.contributor.author | Thanwadee Sunetnanta | en_US |
| dc.contributor.other | Mahidol University | en_US |
| dc.date.accessioned | 2018-05-03T08:09:03Z | |
| dc.date.available | 2018-05-03T08:09:03Z | |
| dc.date.issued | 2011-07-21 | en_US |
| dc.description.abstract | An electronic issue management system, alternatively known as a help desk system, refers to a computer application that can be used to electronically automate the process of managing business issues, including problems, defects, tasks, changes or new requests. The difficulties found in using such a system are often from the lack of expertise to resolve the issues that are stored by the system. This paper proposes to use ontology and case-based reasoning to better provide structured information and enable the capturing of tacit knowledge of experts for issue management. © 2011 IEEE. | en_US |
| dc.identifier.citation | Proceedings of the 2011 8th International Joint Conference on Computer Science and Software Engineering, JCSSE 2011. (2011), 87-90 | en_US |
| dc.identifier.doi | 10.1109/JCSSE.2011.5930099 | en_US |
| dc.identifier.other | 2-s2.0-79960425267 | en_US |
| dc.identifier.uri | https://repository.li.mahidol.ac.th/handle/20.500.14594/11778 | |
| dc.rights | Mahidol University | en_US |
| dc.rights.holder | SCOPUS | en_US |
| dc.source.uri | https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=79960425267&origin=inward | en_US |
| dc.subject | Computer Science | en_US |
| dc.title | A model of ontology driven case-based reasoning for electronic issue management systems | en_US |
| dc.type | Conference Paper | en_US |
| dspace.entity.type | Publication | |
| mu.datasource.scopus | https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=79960425267&origin=inward | en_US |