Improving patient's waiting time at a health screening center

Abstract

The health screening center is the first department that patients come into contact before going to other departments. Patients sometimes complain about long waiting times at this center. We develop a discrete-event simulation model of the health screening center to support the decision making process of the hospital management. It is designed such that it can readily be used for testing any scenario inside the health screening center. Input data is collected from electronic records and interviews with staff. The simulation model is validated by considering the average total times in the system of one health checkup package. In this paper, we use the simulation model to test our patient's adaptive policies to see if patient's waiting time can be reduced.