The model of knowledge acquisition: The study of SMEs in the thai hospitality industry

Abstract

The main purpose of this research was to test the model of knowledge acquisition. This study emphasized the knowledge management activities in the aspects of knowledge acquisition. In addition, the unit of analysis was the Small and Medium Enterprises (SMEs) in the hospitality industry in Thailand, providing more in-depth understanding about how SMEs acquired knowledge. There were four factors affecting knowledge acquisition, including information technology support, teamworking, social network and internal communication. The findings indicated that social network and teamworking had high influence on knowledge acquisition respectively. The suggestions and directions for future research in the areas of knowledge management were also discussed.