Customer experience application on Android

Abstract

© 2014 IEEE. Android applications are used between a corporation and its customers since it is convenient for offering products and services to the customers. The main point for creating the applications is to collect data that is used to analyze kinds of applications that customers are interested in, what affects customers' satisfaction. This project aims to develop the application to record the usage of each application such as customer's data, application's details, in-out times, and time usage of an application. The data will send to a server, so the corporation can use the behavioural data for analysis. The application does not only record data but also evaluates and shows the results in a form of pie graph and shows the analysis of user's health. The developers choose gamification technique to make the application more attractive in many ways, for example user can get the gold and exchanges it into rewards. In addition, the users will get the benefits in the part of the effect of user's health together with many promotions or rewards which the corporation wants to offer them.