Develop a strategy for improving healthcare logistics performance

Abstract

© 2017 Taylor & Francis. Recently, there has been a great interest in applying logistics and supply chain management practice and strategy in healthcare services. This paper proposes a strategy for improving healthcare logistics performance. Eighteen hospitals located in different countries, namely Laos, Malaysia, Myanmar, Singapore, and Thailand, were interviewed about their national and operational performance. The tool for assessing national healthcare performance, that is, the Health Metric Network framework, developed by the World Health Organization in 2008 was applied to assess the healthcare logistics infrastructure of those countries. Furthermore, we developed set of logistics performance indicators at the operational level. The Analytical Network Process methodology was used to develop the hierarchical measurement for those operational healthcare logistics performances. The results show interdependencies between operational and national performance. The operational performance is affected by the country’s environment. Finally, a strategy for improving healthcare logistics performance is proposed. The interdependences between operational and national performance are discussed.