Fostering alignment in the hybrid workplace: bridging the gap between employee experience and expectations
1
Issued Date
2025-01-01
Resource Type
ISSN
14656612
eISSN
17415160
Scopus ID
2-s2.0-105010540185
Journal Title
International Journal of Human Resources Development and Management
Volume
24
Issue
1-2
Start Page
53
End Page
71
Rights Holder(s)
SCOPUS
Bibliographic Citation
International Journal of Human Resources Development and Management Vol.24 No.1-2 (2025) , 53-71
Suggested Citation
Suengkamolpisut W., Singhatong S. Fostering alignment in the hybrid workplace: bridging the gap between employee experience and expectations. International Journal of Human Resources Development and Management Vol.24 No.1-2 (2025) , 53-71. 71. doi:10.1504/IJHRDM.2025.147070 Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/111291
Title
Fostering alignment in the hybrid workplace: bridging the gap between employee experience and expectations
Author(s)
Author's Affiliation
Corresponding Author(s)
Other Contributor(s)
Abstract
This research examines the congruence of employee experiences with expectations in hybrid work environments. Grounded in the social exchange theory, reciprocal exchanges between employees and employers are proposed to be influenced by communication, organisational culture, and technological infrastructure. A qualitative methodology was utilised, encompassing 22 semi-structured interviews with participants from various sectors in Thailand, including the healthcare, retail, and telecommunications sectors. Through thematic analysis, salient factors impacting this congruence were discerned, specifically transparent communication, technological infrastructure, organisational culture, and work-life equilibrium. Furthermore, adaptive management strategies such as flexible work policies and supportive leadership were determined to significantly augment employee experience and organisational allegiance. The findings of this research furnish pragmatic insights for policymakers, human resource practitioners, and organisational leaders regarding the cultivation of resilient, inclusive, and high-performing hybrid work environments.