A Bibliometric Review of Analyzing the Intellectual Structure of the Knowledge Based on AI Chatbot Application from 2005-2022
1
Issued Date
2023-01-01
Resource Type
eISSN
24684376
Scopus ID
2-s2.0-85190353456
Journal Title
Journal of Information Systems Engineering and Management
Volume
8
Issue
1
Rights Holder(s)
SCOPUS
Bibliographic Citation
Journal of Information Systems Engineering and Management Vol.8 No.1 (2023)
Suggested Citation
Xia Z., Li N., Xu X. A Bibliometric Review of Analyzing the Intellectual Structure of the Knowledge Based on AI Chatbot Application from 2005-2022. Journal of Information Systems Engineering and Management Vol.8 No.1 (2023). doi:10.55267/iadt.07.14428 Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/98081
Title
A Bibliometric Review of Analyzing the Intellectual Structure of the Knowledge Based on AI Chatbot Application from 2005-2022
Corresponding Author(s)
Other Contributor(s)
Abstract
This research approaches the problem of artificial intelligence chatbot applications from a new perspective. With the development of innovation, many firms are using artificial intelligence chatbots to manage their business and build relationships with their customers. Thus, this study aims to offer bibliometric assessments of the expanding literature about AI chatbot services. We used the VOS Viewer software to analyze the data based on Scopus from 2005 to 2022. We extracted and examined the data from several AI chatbot service bibliometric reviews. Given the data, we form 571 peer-reviewed papers from the journal. After analyzing the data, the researchers found the most influential work, authors, and co-cited authors on AI chatbots. Similarly, the researchers, based on the author's cocitation analysis and the intellectual structure, distinguish between "computer science", "chatbot service", and "digital health". Computer science is the most critical discipline regarding AI applications.