Behavioural intention of consumers to use app-based shopping on green tech products in an emerging economy
Issued Date
2023-01-01
Resource Type
ISSN
0265671X
Scopus ID
2-s2.0-85180449792
Journal Title
International Journal of Quality and Reliability Management
Rights Holder(s)
SCOPUS
Bibliographic Citation
International Journal of Quality and Reliability Management (2023)
Suggested Citation
Ahmed S., Ashrafi D.M., Paraman P., Dhar B.K., Annamalah S. Behavioural intention of consumers to use app-based shopping on green tech products in an emerging economy. International Journal of Quality and Reliability Management (2023). doi:10.1108/IJQRM-05-2023-0164 Retrieved from: https://repository.li.mahidol.ac.th/handle/20.500.14594/95658
Title
Behavioural intention of consumers to use app-based shopping on green tech products in an emerging economy
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Corresponding Author(s)
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Abstract
Purpose: The purpose of this research article is to explore the behavioural intention of consumers to use app-based shopping for green-tech products in the emerging economy of Bangladesh. The study investigates the indirect effects of perceived ease of use, usefulness, perceived delivery and perceived security on the behavioural intention to use app-based shopping for purchasing green-tech products by considering the mediating role of perceived trust. Design/methodology/approach: A quantitative research approach was applied to collect data from the respondents who had previously used app-based shopping for green-tech products in Bangladesh. An online, self-administered survey questionnaire was used to collect data from 348 respondents. The survey data was analysed using SmartPLS-4 to measure the reliability and validity of the constructs. In addition, partial least squares structural equation modelling (PLS-SEM) was employed to test the research model and hypotheses. Findings: The study's results reveal that perceived usefulness, ease of use, security and delivery positively and significantly influence perceived trust, leading to a higher behavioural intention to use app-based shopping for green-tech products. Additionally, perceived trust significantly mediates the relationship between the behavioural intention to use app-based shopping and perceived usefulness, perceived ease of use, perceived security and perceived delivery. Practical implications: The study's findings have important implications for app-based shopping services to support customers interested in purchasing green-tech products in an emerging economy. The results also indicate that green-tech product companies must adopt new service delivery channels and ensure consumers' convenience and cost and time savings. The present research findings suggest that green-tech product companies need to ensure that they integrate digital technologies into their services for secure and timely delivery of products, improving customer convenience. Originality/value: The study's findings can be insightful for app-based shopping service providers to foster their businesses by focussing on developing a positive trust perception in the consumer's mind, leading to a positive intention to use the app-based shopping services. The present study will enrich the current literature by investigating how consumers' perceived trust affects their behavioural intention to use app-based online shopping for purchasing green-tech products. It will also expand the existing knowledge on app-based shopping by exploring how perceived delivery impacts perceived trust, which subsequently affects customers' intentions to adopt the purchase of green-tech products.