How ethnic dissimilarity influences perceived organizational support and organizational citizenship behaviors?
Issued Date
2024-08-12
Resource Type
ISSN
20546238
eISSN
20546246
Scopus ID
2-s2.0-85200685756
Journal Title
Journal of Economic and Administrative Sciences
Volume
40
Issue
3
Start Page
702
End Page
718
Rights Holder(s)
SCOPUS
Bibliographic Citation
Journal of Economic and Administrative Sciences Vol.40 No.3 (2024) , 702-718
Suggested Citation
Tan L.P., Choong Y.O., Yap C.S., Choe K.L., Rungruang P., Li Z. How ethnic dissimilarity influences perceived organizational support and organizational citizenship behaviors?. Journal of Economic and Administrative Sciences Vol.40 No.3 (2024) , 702-718. 718. doi:10.1108/JEAS-08-2021-0145 Retrieved from: https://repository.li.mahidol.ac.th/handle/20.500.14594/100470
Title
How ethnic dissimilarity influences perceived organizational support and organizational citizenship behaviors?
Author(s)
Corresponding Author(s)
Other Contributor(s)
Abstract
Purpose: This study examines the mediating effect of self-efficacy between perceived organizational support (POS) and organizational citizenship behaviors (OCB) organization (OCBO); and POS and OCB individual (OCBI) in a cross-cultural context. Design/methodology/approach: Data were collected from 207 full-time academics from the private universities in Malaysia and Mainland China using a questionnaire survey. Findings: The results indicate that self-efficacy is a salient mediator linking POS with OCBI and OCBO. Additionally, ethnic dissimilarity is found to have a contextual influence on the research model as the results reveal that self-efficacy only mediates the relationship between POS and OCBO but not between POS and OCBI in a heterogeneous society. In contrast, self-efficacy is found to mediate the relationships between POS and OCBO and between POS and OCBI in a homogeneous society. Originality/value: This study contributes to the literature by being one of the first studies that examine the relationship between self-efficacy and two dimensions of OCB in two different cultural contexts.