Factors that cause miscommunication between Japanese managers and Thai employees
Issued Date
2003
Copyright Date
2003
Resource Type
Language
eng
File Type
application/pdf
No. of Pages/File Size
xii, 126 leaves : ill.
ISBN
9740437184
Access Rights
open access
Rights
ผลงานนี้เป็นลิขสิทธิ์ของมหาวิทยาลัยมหิดล ขอสงวนไว้สำหรับเพื่อการศึกษาเท่านั้น ต้องอ้างอิงแหล่งที่มา ห้ามดัดแปลงเนื้อหา และห้ามนำไปใช้เพื่อการค้า
Rights Holder(s)
Mahidol University
Bibliographic Citation
Thematic Paper (M.A. (Language and Culture for Communication and Development))--Mahidol University, 2003
Suggested Citation
Kawaoka, Kimiko Factors that cause miscommunication between Japanese managers and Thai employees. Thematic Paper (M.A. (Language and Culture for Communication and Development))--Mahidol University, 2003. Retrieved from: https://repository.li.mahidol.ac.th/handle/20.500.14594/107480
Title
Factors that cause miscommunication between Japanese managers and Thai employees
Alternative Title(s)
ปัจจัยที่ทำให้การสื่อสารผิดพลาดระหว่างผู้บังคับบัญชาคนญี่ปุ่นกับผู้ใต้บังคับบัญชาคนไทย
Author(s)
Advisor(s)
Abstract
The objective of this research was to study the demographic characteristics, the language usage in the workplace, and the frequency of miscommunication between Japanese managers and Thai employees working in Japanese companies in Thailand. Their levels of general communication skills, general knowledge, social system awareness, cultural awareness, and general attitude were also identified. In addition, the influence of communicative factors on miscommunication was studied. This research was conducted using quantitative analysis based on questionnaires. The data was collected from 140 Japanese male managers who give instructions directly to Thai subordinates and 140 Thai employees who receive instructions directly from Japanese managers. This study was limited to oral communication and focused on giving and receiving instructions in the workplace. The data was analysed using SPSS. One-way ANOVA statistics were used to determine the independent variables' influence on the dependent variables. The findings of this research were as follows: The Japanese managers and the Thai employees preferred using two languages rather than relying on any one language. English was most often used as the main language. Communication between the two groups mostly succeeded. Miscommunication occurred in 10 to 30% of all conversations in the workplace. The Japanese managers had moderate general communication skills and general attitude, and relatively good general knowledge, social system awareness and cultural awareness. While the Thai employees had moderate general communication skills and cultural awareness, and relatively positive general attitude, general knowledge and social system awareness. The factors confirmed to have an influence on the frequency of miscommunication between Japanese managers and Thai employees were general communication skills, general attitude (for both groups), age, number of language(s) used and general knowledge (for Thai group). While the factors that were not confirmed to have such an influence were e;
Description
Language and Culture for Communication and Development (Mahidol University 2003)
Degree Name
Master of Arts
Degree Level
Master's degree
Degree Department
Institute of Language and Culture for Rural Development
Degree Discipline
Language and Culture for Communication and Development
Degree Grantor(s)
Mahidol University