Safe Spaces Online: Usability Testing of a Virtual Space to Foster Digital Resilience Among LGBTQI+ Youth

Abstract

This study examines the usability of a virtual space designed to foster digital resilience and support adolescents affected by cyberbullying. The platform, Cyber Re:New Café, aims to provide a safe, supportive, and empowering space where young people can develop coping strategies, build resilience skills, and engage meaningfully with peers and experts. Usability testing was conducted with ten purposively selected participants, including LGBTQI+ adolescents who had experienced cyberbullying, teacher counselors, and a psychologist. Participants interacted with the platform by completing scenario-based tasks. Data were collected through think-aloud protocols and semi-structured interviews guided by Nielsen’s heuristics, which informed the development of key usability components for youth virtual spaces. Findings indicate that the platform was well-received in terms of accessibility, emotional safety, and user autonomy. However, participants recommended enhancements such as adding shortcut menus for smoother navigation, real-time online status indicators to improve system clarity, and interest-based grouping or designated facilitators to foster safer and more engaging peer interactions. The study synthesized usability components tailored to virtual spaces, which encompass six key dimensions: access, control, feedback, social engagement, emotional resonance, and sustained motivation. This research contributes to HCI by demonstrating how platforms can be designed not only for functional usability but also to promote emotional safety, empowerment, and collective digital resilience among vulnerable youth populations.