การนำเสนอแนวทางการพัฒนาคุณภาพการบริหารจัดการองค์การสำนักงานคณะกรรมการส่งเสริมสวัสดิการและสวัสดิภาพครูและบุคลากรทางการศึกษา

Abstract

The objectives of this research were (1) to study the performance of the Office of Welfare Promotion Commission for Teachers and Educational Personnel and (2) to propose approaches that promote management quality development of this office. Methods of research included quantitative and qualitative research. Samples used for the research were 266 personnel of the Office of Welfare Promotion Commission for Teachers and Education Personnel and 15 executives who provided interview data. Data was collected by applying Statistics Package for the Social Sciences (SPSS) software and descriptive statistics, namely percentages and means. Study results found that the performance status of the Office of Welfare Promotion Commission for Teachers and Educational Personnel, according to the criterion of public sector management quality development, was at a moderate level. Approaches proposed for promoting management quality development of the Office of Welfare Promotion Commission for Teachers and Educational personnel were as follows: determine corporate values develop shared vision session meetings develop methods for efficient communication, negative outcome control measures, and strategic planning transmit indicators from the corporate level to the individual level use strategic planning for human resource management, risk management, and customer relations management survey the satisfaction of service users, classify of service users, hardware and software design, and knowledge management recruit personnel for executive positions and positions that are important to the main tasks develop the office into a knowledge-based organization specify capacity for job positions link service with external service providers, performance standardization and corporate design.