Assessing the Early Stage of eHealth Adoption: A Case Study From a Community Hospital in Thailand
Issued Date
2022-01-01
Resource Type
ISSN
21609551
eISSN
2160956X
Scopus ID
2-s2.0-85149447230
Journal Title
International Journal of Reliable and Quality E-Healthcare
Volume
11
Issue
1
Rights Holder(s)
SCOPUS
Bibliographic Citation
International Journal of Reliable and Quality E-Healthcare Vol.11 No.1 (2022)
Suggested Citation
Choosri N., Jitmun W., Lumpoon P.N., Sitthithanasakul S., Saralamba S., Thongbunjob K., Chumsang P. Assessing the Early Stage of eHealth Adoption: A Case Study From a Community Hospital in Thailand. International Journal of Reliable and Quality E-Healthcare Vol.11 No.1 (2022). doi:10.4018/IJRQEH.309992 Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/84308
Title
Assessing the Early Stage of eHealth Adoption: A Case Study From a Community Hospital in Thailand
Author's Affiliation
Other Contributor(s)
Abstract
In this paper, the authors implement and determine the success the eHealth adoption for queue management when it was first deployed for a community hospital setting in Thailand. The electronic queue system was first implemented to improve conventional operations; then extensive evaluations were conducted to measure the effectiveness for each stakeholder. The healthcare staff shared a common perception that the new system could reduce their workload and increase the efficacy of queue fairness. The overall patient satisfaction and actual waiting time patients spent at the nurse interview station improved significantly. The majority of the patients agreed that the notification for attention from the computerized system is more effective. The community healthcare has strong potential to adopt the eHealth system. Being more automated enabled a reduced burden of administration jobs and significantly reduced waiting times for patients. Patients responded that they had greater satisfaction after the introduction of the electronic queue system.