Quality of Working Life among Public Health Personnel in Sub-District Health Promoting Hospitals, Nakhon Pathom Province

Abstract

Quality of working life is a key factor that affects work efficiency and the retention of personnel in the healthcare system. This descriptive cross-sectional study aimed to assess the quality of work life (QWL) and investigate the relationships between personal characteristics, organizational climate, organizational support, and overall QWL among personnel working in sub-district health promoting hospitals (SHPH) in Nakhon Pathom province. A total of 297 persons (96.12% response rate), who have worked in SHPH for at least six months were included in this study. Data were collected from July 17 to August 31, 2023, using a self-administered questionnaire. Descriptive statistics, chi-square tests, Spearman’s rank correlation, and multiple linear regression were employed for data analysis, with a significance level set at 0.05. The results showed that the QWL was at a high level (Mean = 3.82, S.D. = 0.41). Social support (r = 0.746, p < 0.001) and organizational climate (r = 0.724, p < 0.001) were significantly associated with QWL. However, no significant association was found between personal characteristics and QWL. Social support and organizational climate were significant predictors of the QWL, jointly accounting for 66.9% of the variance in QWL (R² adj = 0.669). The SHPH directors and public health administrators should focus on improving the organizational climate and social support through clear and practical policies to enhance the quality of working life among personnel.