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Item Metadata only Analysis and improvement of service system of the Otolaryngology and Ophthalmology outpatient departments in Ramathibodi Hospital(Mahidol University. Mahidol University Library and Knowledge Center, 2011) Makusee Masae; Rawee Suwandechochai; Boonmee Wattananon; Warunee Sarikathe waiting time of patients in both departments. The ARENA simulation software (Version 10.0) was used to study the impacts of new systems on each department. It was found that the new system could be successfully applied to reduce waiting time. In addition...The long waiting time of patients in receiving services in the outpatient department is one of the vital problems in the public hospital in Thailand. This leads to patient dissatisfaction, and some patients leave without getting any services