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Degree Discipline: Information Technology Management

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Now showing 1 - 10 of 16
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    ItemOpen Access
    Mobile application development studies : peer-to-peer lending platform design in Thailand
    (Mahidol University, 2023) Nareeporn Pukfukdee; Supaporn Kiattisin; Theeraya Mayakul
    to evaluate user satisfaction and gather suggestions. The test type is separated into the following five sections: Learnability, Effectiveness, Efficiency, Customer satisfaction, and Reliability. In conclusion, usage and efficiency satisfaction are as follows... borrowing options as well as more investment opportunities. Balance evaluation of qualitative research methodology via a prototype utilizing a sample of 30 individuals with prior experience applying for credit online and conducting observation and interviews
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    ItemOpen Access
    Development of managerial and operational dashboard for performance monitoring of customer service agent based on simulated data in food delivery business
    (Mahidol University, 2023) Thidatip Chanphum; Rojjalak Chuckpaiwong; Sotarat Thammaboosadee
    can be summarized as daily, weekly, monthly, and annual reports. BI can respond effectively to user requirements and support decision-making on current and future issues. A dashboard can track the quality of work to develop work skills to meet... employees were needed to fulfill the contracts with the clients. It is a means of enhancing customer service effectiveness. This can offer a guideline for incorporating operational methods for improved results. It serves as a manual for people interested
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    Business process improvement of administrative and supportive process in an academic sector : a case study in technology of information system management division
    (Mahidol University. Mahidol University Library and Knowledge Center, 2024) Tiwat Khongtanachat; Sotarat Thammaboosadee; Supaporn Kiattisin
    . The four improved processes included 1) Employee Evaluation process that was improved by a schedule, 2) student account creation that was improved by Batch Script, 3) student account deletion that was improved by Batch Script, and 4) Computer management...เลือกมาและทำการออกแบบ To-Be process ดังนี้ 1. Employee Evaluation ปรับปรุงด้วยการทำตาราง 2. Create student accounts 3. Delete student accounts ปรับปรุงกระบวนการใหม่โดยใช้ batch script 4. Computer management ปรับปรุงโดยเสนอให้ใช้งานระบบ Desktop Management
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    ItemOpen Access
    Behavioral analytics of a freshmen small private online English course
    (Mahidol University, 2022) Kingkan Luenpan; Sotarat Thammaboosadee; Theeraya Mayakul; Rojjalak Chuckpaiwong
    of this study focused on the problems in each type of learners to close the flaws and effectively enhance learning potential. Implication of Thesis: This study can be applied in data science theory, especially in descriptive analytics to find the relationships.... Using the results to create strategic planning can also enhance learning quality as well as improve the curriculum and teaching methods to be more effective for all types of learners.
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    ItemOpen Access
    Workflow development for adopting telepsychiatry in Thailand
    (Mahidol University, 2023) Suparee Nualkaew; Rojjalak Chuckpaiwong; Theeraya Mayakul
    , cost, and time compared with current traditional on-site psychiatry operation. The performance evaluation of this workflow reveals cost savings of 74% and time savings of 57%. The workload of staff has been reduced and provide the efficiency. The risks... to be concerned are privacy and unstable condition. In sum, telepsychiatry is effective solution to eliminate the burden in term of cost and time for staff and patient. Implication of thematic paper: This workflow development benefits the adoption
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    ItemOpen Access
    Classification of type ii diabetes mellitus using machine learning techniques
    (Mahidol University, 2022) Voratat Piromsuk; Adisorn Leelasantitham; Supaporn Kiattisin
    study could include techniques such as advance data preparation and optimization into data analysis to improve their effectiveness, and should compare the cost of each algorithm (e.g., time) to help select the most suitable method for predicting diabetes.
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    Development and feature extending academic conference management system from Opensource Software
    (Mahidol University. Mahidol University Library and Knowledge Center, 2016) Nuttakorn Penchotiros; Sotarat Thammaboosadee; Adisorn Leelasantitham
    scoring. After development, the proposed system was evaluated by experts from the Information Technology Management Division, Faculty of Engineering, Mahidol University. The evaluation result was that it has good criteria, especially for usability. It can... be implied that the proposed system supports both general use and administrators effectively
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    ItemOpen Access
    Data steward skill development strategies based on a combination of national and international standards : a case study of national research council of Thailand
    (Mahidol University, 2023) Watinee Singsukchot; Sotarat Thammaboosadee; Rojjalak Chuckpaiwong
    This research aimed to develop the data personnel's skills development strategy by integrating national and international standards. The case study of the National Research Council of Thailand was chosen to enhance the data personnel's effectiveness... designed a suitable framework and plan for the data personnel, 4) Framework and Plan Deployment, which implemented the framework and plan within two months, and 5) Evaluation, which evaluated the satisfaction of the data personnel and assessed the research
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    ItemOpen Access
    The development of a customer service chatbot for the motorcycle dealers
    (Mahidol University, 2023) Apiraya Ammarapal; Prush Sa-nga-ngam; Adisorn Leelasantitham
    in the motorcycle market. Line tools will be used to develop the chatbot due to the widespread usage of Line messages in Thailand. Users' satisfaction surveys will be conducted to evaluate the results of the customer service chatbot. The satisfaction survey data... with the chatbot's services. This suggests that chatbots may be preferred over human customer service representatives for answering routine questions. Overall, the data indicates that the customer service chatbot has been effective in providing satisfactory service
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    Cyberbullying identification and classification using transformer models
    (Mahidol University, 2023) Wachiraporn Tapaopong; Taweesak Samanchuen; Prush Sangangam
    BERT, to compare the effectiveness of category prediction. The study tested two methods to evaluate the effectiveness of automated cyberbullying detection. The first involves six categories: religion, age, ethnicity, gender, not cyberbullying, and other types... the value of automated cyberbullying detection by using the potential of Natural Language Processing techniques to reduce the negative consequences of cyberbullying. Overall, this study contributed to the development of effective and efficient approaches