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    The effect of internal service quality on job satisfaction and job performance: the study of the Ministry of Hotels and Tourism, Myanmar
    (Mahidol University Library and Knowledge Center, 2021) Min, Thiri Thein, 1996-; Walanchalee Wattanacharoensil; Roberto B. Gozzoli
    For Myanmar tourism development, the effort of the Ministry of Hotels and Tourism totally depends on the performance of their employees. The previous studies applied internal service quality (INTQUAL) to investigate the factors relating... to organizational performance with the employees, nevertheless, the concept is relatively new in the Myanmar context, especially for the public sector. Hence, using the five dimensions of INTQUAL namely empathy, responsiveness, reliability, assurance