Publication: Awareness and impact of business excellence in Asia
1
Issued Date
2011-01-01
Resource Type
ISSN
14783371
14783363
14783363
Other identifier(s)
2-s2.0-84856466096
Rights
Mahidol University
Rights Holder(s)
SCOPUS
Bibliographic Citation
Total Quality Management and Business Excellence. Vol.22, No.11 (2011), 1237-1258
Suggested Citation
Robin Mann, Dotun Adebanjo, Tritos Laosirihongthong, Prattana Punnakitikashem Awareness and impact of business excellence in Asia. Total Quality Management and Business Excellence. Vol.22, No.11 (2011), 1237-1258. doi:10.1080/14783363.2011.624772 Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/11660
Research Projects
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Title
Awareness and impact of business excellence in Asia
Other Contributor(s)
Abstract
The primary objective of this research was to investigate the use of business excellence (BE) in Asian organisations. The study examines the drivers of implementation of BE, levels of awareness of BE in Asian organisations as well as the impact of its adoption. A questionnaire survey of 74 organisations in five Asian countries was carried out and, furthermore, qualitative data were collected from 21 discussion groups held in all five countries and from 13 interviews held with senior executives of organisations that had won BE awards. The study indicated that the drivers of adoption were primarily linked to their competitive priorities. In addition, while organisations that have implemented BE had found it to be beneficial, more needs to be done to improve awareness, particularly among small-to-medium enterprises. The implications for more mature BE organisations is to play a more active role in promoting BE in their supply chain while BE custodians need to facilitate more sharing of best practices. © 2011 Taylor & Francis.