Electronic-Prescribing-System Protocol Development for Government Sector Outpatients and Private Drug Stores: Case Study in Kalasin Province, Thailand
Issued Date
2022-09-01
Resource Type
ISSN
2697584X
eISSN
26975866
Scopus ID
2-s2.0-105016249206
Journal Title
Thai Journal of Public Health
Volume
52
Issue
3
Start Page
222
End Page
240
Rights Holder(s)
SCOPUS
Bibliographic Citation
Thai Journal of Public Health Vol.52 No.3 (2022) , 222-240
Suggested Citation
Watcharapinchai W., Sillabutra J., Soontornpipit P., Chootrakool H. Electronic-Prescribing-System Protocol Development for Government Sector Outpatients and Private Drug Stores: Case Study in Kalasin Province, Thailand. Thai Journal of Public Health Vol.52 No.3 (2022) , 222-240. 240. Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/112227
Title
Electronic-Prescribing-System Protocol Development for Government Sector Outpatients and Private Drug Stores: Case Study in Kalasin Province, Thailand
Author's Affiliation
Corresponding Author(s)
Other Contributor(s)
Abstract
Thai hospitals are overcrowded, with patients spending half of their time waiting for medicines, resulting in increasing patient unhappiness and strain on staff, which leads to medication errors. So, the reducing overcrowding policy was launched to minimize overcrowding by using the e-prescribing system (EPS) that allows patients to obtain medicines at drug stores. However, the existing EPS does not give adequate operational assistance since the system does not cover all areas and there is insufficient financial support. Besides, the EPS does not facilitate information sharing. Therefore, our research objective was to develop an EPS protocol that allows for interoperability between drug stores and outpatients in a government hospital. For this, we utilized a case study in Kalasin province, Thailand. This design and development research was separated into four stages: review of Thailand's EPS, stakeholder analysis, system analysis and design, and system evaluation. Data were collected from 17 key stakeholders at a community hospital, a subdistrict health promoting hospital, and two drug stores in Kalasin province. The new EPS protocol allows patients to choose from a variety of health settings (all-tier hospitals, community health center, and drug stores) to obtain laboratory tests or refill medications anywhere and at convenient time based on their condition by modifying an appointment through a LINE official account named Morprom. Nevertheless, this protocol should be deployed in practice in the future with numerous settings in Thailand and a larger sample size.