Publication: Job satisfaction and organizational citizenship behavior of personnel at one University Hospital in Thailand
Issued Date
2012-12-01
Resource Type
ISSN
01252208
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2-s2.0-84871866834
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Mahidol University
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SCOPUS
Bibliographic Citation
Journal of the Medical Association of Thailand. Vol.95, No.SUPPL 6 (2012)
Suggested Citation
Bhusita Intaraprasong, Warunee Dityen, Peera Krugkrunjit, Thanya Subhadrabandhu Job satisfaction and organizational citizenship behavior of personnel at one University Hospital in Thailand. Journal of the Medical Association of Thailand. Vol.95, No.SUPPL 6 (2012). Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/14420
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Title
Job satisfaction and organizational citizenship behavior of personnel at one University Hospital in Thailand
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Abstract
Objective: To investigate the relationship between job satisfaction and Organizational Citizenship Behavior (OCB) of the personnel at one university hospital in Thailand. Material and Method: This cross-sectional descriptive study was conducted on 296 respondents who worked in the Office of the Dean, 13 departments and 2 Offices of Research Center and Office of Community Medicine Center. All of them were personnel in one university hospital in Thailand. The Organizational Citizenship Behavior Questionnaire of Niehoff and Moorman using the five dimensions scale developed by Podsakoff and Mackenzie and Job Descriptive Index (JDI) were used for assessing job satisfaction. For inferential statistics, Pearson's product moment correlation coefficient was used for correlation. Results: The percentage mean score of job satisfaction was 58.67 and subscale of job satisfaction was found that satisfaction with supervision held the highest of the mean score, while satisfaction with pay and promotion had the lowest and low of the mean score. The mean score of OCB was high and the facets of OCB was found that conscientiousness had the highest mean score and sportsmanship had the lowest. By using Pearson's Product Moment Correlation Coefficient to analyze the relationships between satisfaction and OCB, it showed that there were statistically significant low positive correlations between job satisfaction and OCB (r = 0.173, p < 0.01). Conclusion: The one university hospital executives should promote the pay, promotion and supervision factors which encourage personnel to be satisfied and demonstrate their OCB as their reciprocal reaction.