Understanding IT professional innovative work behavior in the workplace: A sequential mixed-methods design
7
Issued Date
2024-03-01
Resource Type
eISSN
21998531
Scopus ID
2-s2.0-85185181010
Journal Title
Journal of Open Innovation: Technology, Market, and Complexity
Volume
10
Issue
1
Rights Holder(s)
SCOPUS
Bibliographic Citation
Journal of Open Innovation: Technology, Market, and Complexity Vol.10 No.1 (2024)
Suggested Citation
Parnitvitidkun P., Ponchaitiwat K., Chancharat N., Thoumrungroje A. Understanding IT professional innovative work behavior in the workplace: A sequential mixed-methods design. Journal of Open Innovation: Technology, Market, and Complexity Vol.10 No.1 (2024). doi:10.1016/j.joitmc.2024.100231 Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/97355
Title
Understanding IT professional innovative work behavior in the workplace: A sequential mixed-methods design
Author's Affiliation
Corresponding Author(s)
Other Contributor(s)
Abstract
In response to the pandemic, business leaders are increasingly investing in technology to enhance work processes. However, there is a gap in understanding how innovative work behavior (IWB) can facilitate this digital transformation and improve Information Technology (IT) helpdesk services. This study, guided by social exchange theory, explores the dimensions of IWB for IT helpdesk support staff using a mixed method design. Through a sequential exploratory approach, combining qualitative literature review and in-depth interviews, coupled with a quantitative survey of 440 IT staff, this study validates and establishes the reliability of an IWB measurement scale. Our results reveal eight dimensions of IWB: opportunity exploration, idea sharing, idea generation, idea implementation, idea organization, idea learning, idea promotion, and idea realization. These dimensions constitute a valid and reliable scale that organizations can utilize for self-assessment and employee development, as well as for identifying policy-related barriers to innovative work behaviors within the company.