Publication: A Comparative Study of Current and Potential Users of Mobile Payment Services
Issued Date
2016-11-01
Resource Type
ISSN
21582440
Other identifier(s)
2-s2.0-85008698268
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Mahidol University
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SCOPUS
Bibliographic Citation
SAGE Open. Vol.6, No.4 (2016)
Suggested Citation
Chanchai Phonthanukitithaworn, Carmine Sellitto, Michelle W.L. Fong A Comparative Study of Current and Potential Users of Mobile Payment Services. SAGE Open. Vol.6, No.4 (2016). doi:10.1177/2158244016675397 Retrieved from: https://repository.li.mahidol.ac.th/handle/20.500.14594/42370
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Title
A Comparative Study of Current and Potential Users of Mobile Payment Services
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Abstract
© 2016, © The Author(s) 2016. Previous studies of mobile payment (m-payment) services have primarily focused on a single group of adopters. This study identifies the factors that influence an individual’s intention to use m-payment services and compares groups of current users (adopters) with potential users (non-adopters). A research model that reflects the behavioral intention to use m-payment services is developed and empirically tested using structural equation modeling on a data set consisting of 529 potential users and 256 current users of m-payment services in Thailand. The results show that the factors that influence current users’ intentions to use m-payment services are compatibility, subjective norms, perceived trust, and perceived cost. Subjective norms, compatibility, ease of use, and perceived risk influenced potential users’ intentions to use m-payment. Subjective norms and perceived risk had a stronger influence on potential users, while perceived cost had a stronger influence on current users, in terms of their intentions to use m-payment services. Discussions, limitations, and recommendations for future research are addressed.