Designing Hospital and Pharmacy Services for Visually Impaired Persons in Bangkok, Thailand
Issued Date
2024-07-01
Resource Type
eISSN
19399278
Scopus ID
2-s2.0-85203854639
Pubmed ID
35998197
Journal Title
Hospital topics
Volume
102
Issue
3
Start Page
135
End Page
144
Rights Holder(s)
SCOPUS
Bibliographic Citation
Hospital topics Vol.102 No.3 (2024) , 135-144
Suggested Citation
Phongpunpisand P., Pumtong S., Sunantiwat M., Anuratphanich L. Designing Hospital and Pharmacy Services for Visually Impaired Persons in Bangkok, Thailand. Hospital topics Vol.102 No.3 (2024) , 135-144. 144. doi:10.1080/00185868.2022.2111288 Retrieved from: https://repository.li.mahidol.ac.th/handle/20.500.14594/101288
Title
Designing Hospital and Pharmacy Services for Visually Impaired Persons in Bangkok, Thailand
Author's Affiliation
Corresponding Author(s)
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Abstract
This cross-sectional study aimed to develop a hospital and pharmacy services model from the patient's perspective, identifying the gap and domain for services improvement. The study was conducted on 140 persons aged ≥ 18 years with visual impairment or low vision in Bangkok, Thailand. The results demonstrated that patients' perceived services were not inclusively designed for visually impaired persons. The domains with the highest gap analysis score were navigation systems, followed by a detailed explanation, such as dose mismanagement, observed medication expiration dates, and pharmacy self-identification. The patient-centered service model empowered visually impaired persons to achieve medication outcomes and safety.