Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform
7
Issued Date
2022-01-01
Resource Type
Scopus ID
2-s2.0-85141620573
Journal Title
2022 IEEE Technology and Engineering Management Society Conference - Asia Pacific, TEMSCON-ASPAC 2022
Start Page
75
End Page
78
Rights Holder(s)
SCOPUS
Bibliographic Citation
2022 IEEE Technology and Engineering Management Society Conference - Asia Pacific, TEMSCON-ASPAC 2022 (2022) , 75-78
Suggested Citation
Ono K., Tangteerasunun P. Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform. 2022 IEEE Technology and Engineering Management Society Conference - Asia Pacific, TEMSCON-ASPAC 2022 (2022) , 75-78. 78. doi:10.1109/TEMSCON-ASPAC52831.2022.9916553 Retrieved from: https://repository.li.mahidol.ac.th/handle/123456789/83990
Title
Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform
Author(s)
Author's Affiliation
Other Contributor(s)
Abstract
For practitioners and platform developers, capturing values and validating of technical features of a large healthcare eco-system is a great challenge, due a large number of stakeholders and their complex relationship. This paper addresses this challenge by utilizing the design thinking as a framework. However, although design thinking is a well-proven customer-centric tool, implementation for a large platform is difficult. To solve this, a workflow incorporated stakeholder mapping, customer journey mapping, and value proposition canvas is proposed ensuring a systematic empathy, insights extraction, and ideation for technical features.As a study case, the proposed method is experimented during the development of the Thailand Health Dataspace (THDS), a digital healthcare platform enabling an integration of third-party stakeholders to public health dataspace. 529 participants from different stakeholder groups were involved. The proposed method has successfully provided a set of technical features while captured the values which each stakeholder is expecting from THDS.