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Item Open Access An operating model design for healthcare agile non-invasive data governance : organizational direction and departmental nursing operation approaches(Mahidol University, 2021) Tiwaporn Innun; Sotarat Thammaboosadee; Theeraya Mayakul; Smitti Darakorn Na Ayuthayato the Agile concept. It leads to assigning the design and decision-making team to reduce the time in the approval process by focusing on close and continuous communication on the progress of the team's work, and data can be embedded in analytics pools... Governance to define roles and responsibilities without being aggressive in the essential functions to support the business of the organization in operation. This research proposes an operating model, the Agile Non-Invasive Data Governance operating modelItem Open Access Business analytics adoption in firms : a case study of department of local administration(Mahidol University, 2022) Titi Chanpoom; Adisorn Leelasantitham; Rojjalak Chuckpaiwongtechnology in their workplace because they want to enhance the organization's capability by adapting information and communication technology to assist working tasks in the operation and management to increase the efficiency of work, occur integration among... information technology, reduce redundancy in operations, customers receive convenient and fast service, and can be transparent and verifiable to increase the quality of work to be more efficient with new technology. This research aims to explore the factorsItem Open Access Development of managerial and operational dashboard for performance monitoring of customer service agent based on simulated data in food delivery business(Mahidol University, 2023) Thidatip Chanphum; Rojjalak Chuckpaiwong; Sotarat Thammaboosadeecan be summarized as daily, weekly, monthly, and annual reports. BI can respond effectively to user requirements and support decision-making on current and future issues. A dashboard can track the quality of work to develop work skills to meet... employees were needed to fulfill the contracts with the clients. It is a means of enhancing customer service effectiveness. This can offer a guideline for incorporating operational methods for improved results. It serves as a manual for people interestedItem Metadata only Development of job tracking system using collaborative software package : case study in technology information system management division(Mahidol University. Mahidol University Library and Knowledge Center, 2015) Peerakiat Sumethkul; Sotarat Thammaboosadee; Supaporn KiattisinThis research proposes a Job Tracking System in division of Information Technology Management (ITM), Mahidol University that is an extended work of an existing Microsoft SharePoint project of ITM division. The job tracking system utilizes data... concerning staff information and staff levels to create a workflow and to help responsible staff to operate their tasks more effectively with less failure. Related technologies in this research are Microsoft SharePoint 2010TM and Cloud Technology. These twoItem Open Access Learning management system development framework using Microsoft sharepoint(Mahidol University, 2022) Nijjaporn Rungpipat; Adisorn Leelasantitham; Rojjalak ChuckpaiwongThe skills arise from experiences, work, and advice from experts are the result of employee learning and development. This is called “knowledge”, which acts as a guideline for organizations to share and communicate this knowledge to employees both... for the organization's LMS was offered in this study via the use of Microsoft Office 365 to assist the development of work. The purpose of this research was to create an LMS framework based on the ITIL process. The process consisted of four phases: service strategyItem Metadata only Identification of international soft skills standard for data steward team(Mahidol University, 2023) Wichai Kiatdamkerng; Rojjalak Chuckpaiwong; Sotarat ThammaboosadeeNowadays, data plays an important role in business operations, and there is a trend to use data to generate more business, causing many organizations to focus on data as if it were an organization's valuable asset with customer behavior for use... steward team must possess both technical and soft skills to be effective in data governance. This research aims to identify and design important soft skills for the data steward team, beginning with the scope of work and role and responsibilitiesItem Metadata only Data visualization for people with disability career : case study of the social innovation foundation(Mahidol University, 2023) Worawut Khantee; Rojjalak Chuckpaiwong; Taweesak Samanchuendiagrams and charts. User satisfaction assessment results, operators are considerably satisfied with the dashboard. This tool can greatly reduce the work time of operational personnel. The executives recognize the benefits and importance of the dashboard.... Dashboard should be implemented to help plan the operations of the organization in the next phase. Implication of the thematic paper: This dashboard allows organizations to take data in a generalized view through various chart formats. It shows factorsItem Open Access A peer-to-peer lending framework based on the open group architecture framework and laws of Thailand(Mahidol University, 2022) Jidapa Ngampakdeepanich; Taweesak Samanchuen; Supaporn Kiattisinsignificantly help these challenges by providing the means to improve unsecured lending between the borrowers and lenders via online digital platforms without intermediaries of any financial institutions, efficiently operate the business and operational... often. There should be planning to implement the designed framework into practice and modify the framework to support future works.Item Metadata only Function-oriented business process improvement framework for customer relationship management section in large scale organization(Mahidol University. Mahidol University Library and Knowledge Center, 2015) Suprangtip Poonun; Sotarat Thammaboosadee; Supaporn Kiattisin; Taweesak Samanchuento develop the comprehensive operational management of infrastructure to survey, research, and analyze the problems related under the partnership with government agencies and the private sector. The study focuses on qualitative research of data collection..., from the results, function-oriented model could lead to lower costs, better vision of the overall work process, clearer responsibility for division, better deployment of technology, and better recognition in international standards. This frameworkItem Metadata only Software package selection framework by using decision tree model : a case study of oracle's peoplesoft enterprise HCM(Mahidol University. Mahidol University Library and Knowledge Center, 2015) Bussara Ketpradit; Supaporn Kiattisin; Adisorn LeelasantithamThis research arises from the problem of the product of Oracle PeopleSoft HCM. The product consists of modules that cover HR works and are available for all sizes of organizations. However, this product is big and expensive overall. Consequently.... The experimental results show that the framework could reduce the operation time for the package selection compared to the traditional model. The salesperson can use this framework to represent their customer by providing the suitable suggestion/package