Publication: Improving patient's waiting time at a health screening center
Issued Date
2012-01-01
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2-s2.0-84898816928
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Mahidol University
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SCOPUS
Bibliographic Citation
1st International Workshop on Innovative Simulation for Health Care, IWISH 2012, Held at the International Multidisciplinary Modeling and Simulation Multiconference, I3M 2012. (2012), 49-53
Suggested Citation
T. Wongsammacheep, J. Pichitlamken, W. Weerawat Improving patient's waiting time at a health screening center. 1st International Workshop on Innovative Simulation for Health Care, IWISH 2012, Held at the International Multidisciplinary Modeling and Simulation Multiconference, I3M 2012. (2012), 49-53. Retrieved from: https://repository.li.mahidol.ac.th/handle/20.500.14594/14406
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Title
Improving patient's waiting time at a health screening center
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Abstract
The health screening center is the first department that patients come into contact before going to other departments. Patients sometimes complain about long waiting times at this center. We develop a discrete-event simulation model of the health screening center to support the decision making process of the hospital management. It is designed such that it can readily be used for testing any scenario inside the health screening center. Input data is collected from electronic records and interviews with staff. The simulation model is validated by considering the average total times in the system of one health checkup package. In this paper, we use the simulation model to test our patient's adaptive policies to see if patient's waiting time can be reduced.